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We
Ship Worldwide
Shipping
Costs
Our
Shipping Policy
Returns
& Refunds
We Ship Worldwide
With modern technology, banking and transportation, location is no longer a
factor. We ship worldwide on a daily basis, and have
never had a problem.
We have regular customers Australia-wide, as well as in New Zealand, the United
States, the United Kingdom, Canada, France, Germany, the Netherlands, Sweden
and Hong Kong. So no matter where you are on our Big Blue Marble, we can ship
to you!
Shipping Costs
Although your shipping costs will vary, depending upon what you order, here's
a sample of our most popular items, and what they'll cost to ship:
(Please Note: These prices are in Australian
dollars, which
is currently weak in the international market. That means
the costs are often lower than those of other countries.
| FAST™ Combo | Writing FAST™ (book only) | Movie Magic Screenwriter™ |
Australia | 6.60 | 6.60 | 12.65* |
New Zealand | 10.00 | 10.00 | 36.00 |
Asia | 12.00 | 12.00 | 48.00 |
USA & Canada | 14.00 | 14.00 | 57.00 |
UK & Europe | 16.00 | 16.00 | 69.00 |
|
All items are shipped via AIR MAIL, except:
* within Australia, software is shipped Express Post Next Day.
Your shipping total will be provided during the checkout process, and you'll
have a chance to confirm the actual final price before your card is
charged. If you have any questions, don't hesitate to contact us.
Our Shipping Policy
We do everything we can to foster good relationships with our customers. And
although the vast majority of human beings are decent, honest people, there
are (unfortunately) people in the world who try to defraud honest businesses
such as ours.
Therefore, we've been forced to take an active stance against fraud. We have
a policy of holding any orders that appear suspicious in any way. (For more
information, click here to visit our
Fraud Prevention page.)
We reserve the right to deny any order. But it's extremely rare.
If you're a normal customer placing a normal order, there's nothing to worry
about.
Returns & Refunds
Due to the nature of our products and services, we have a very specific returns/refunds/guarantees
policy.
For the Writing FAST™ book and/or Beyond FAST™ CD
We offer an unconditional 100% money-back guarantee. We're convinced you'll
love it. If you don't, simply return it in unblemished, resalable condition,
along with proof of purchase (such as your order number), and we'll refund
100% of your money, minus the shipping cost.
For the Software products
If there is any technical problem with the CD, we will happily replace it
at no cost.
We do not, however, offer refunds on software, because free demos of all
our software is available on the Screenplay.com.au website. We encourage you
to try before you buy. Please only make a purchase when you are certain you
want the software. Due to piracy concerns, we simply cannot offer refunds.
For the Coverage, Editing, Mentoring, or Evaluation Services
Due to the nature of these services, we cannot offer refunds. Any form of
screenplay assessment or assistance entails a degree of personal opinion.
We provide a professional good-faith service which we believe to be second
to none. Please see the information pages on the Screenplay.com.au website
to understand how to get the most out of these services.
For Workshops
Our workshops have extremely limited seating, and will often only go ahead
if we reach a sufficient minimum number of participants. As a result, when
workshop dates have been finalised, any desposit paid to hold a seat is non-refundable.
If the workshop is cancelled by Embryo Films for any reason, all fees paid
will be refunded or applied to a future workshop, as per your instructions.
If you have any reason to dispute a charge made by Embryo Films, please contact
us immediately using any of the contact details listed on the Contact
Us page.
We will work with you to resolve any issue, and refund requests should be made
through us, and not through your credit card company. We have an outstanding
reputation, and we would like to maintain it.
And above all, always remember... we're here to help! |